A Failed Transition of Care

Alvion Barr had a four month delay in his diagnosis.

He is technically a patient of my colleague, Dr. Laura McDonald. But he had drifted between two of our regular doctors and a locum tenens physician we hired to work during March, when both Laura and Dr. Wilford Brown were on vacation.

I saw him late Thursday afternoon for a rash, but he also asked what he could do about his heartburn.

“Tell me more about your heartburn”, I said.

What followed was a near classic description of angina pectoris. He had been getting progressively more short of breath with exertion since Christmas, and if he didn’t slow down when he started to get winded, he would get a dull pain in the middle of his chest that gradually spread to his jaw.

Alvion’s problem list read like a Who’s Who of vascular diseases and interventions: Coronary artery disease with a prior bypass operation and two stents a couple of years later, surgical repair of an abdominal aortic aneurysm, bilateral carotid bruits and mild intermittent claudication. He is also a diabetic and he quit smoking only two years ago.

“I have an appointment with the lung doctor next week to go over all the testing he just put me through”, Alvion said.

I checked his peak flow. It was 550, same as mine.

“When was your last stress test”, I asked him.

It became evident that he wasn’t the best historian.

“Just a month or two ago, and it was okay.”

“Do you remember who ordered it?”

“Dr. McDonald, I think.”

Our EMR had no stress test result, not even an order for a stress test.

Health InfoNet, the statewide Internet repository of test results and hospital records, did have a nuclear stress test report from March 21 of this year, done at Cityside hospital.

My eyes scanned their way down the report and as I read the conclusion, I could feel the hair on the back of my neck rising:

“Large, reversible anterolateral defect….”

“March 21”, I said out loud as I scanned the Health InfoNet site. “Here it is: Hospital discharge, March 21″. We did have that document in our own record also. I continued reading out loud:

“Final diagnosis: Non-Cardiac chest pain.”

Alvion’s troponins had been negative and the EKG portion of his stress test had been normal. There was no report from the nuclear images, but there was a comment, indicating that the images were of poor technical quality and that a final report would not be forthcoming for that reason.

He was prescribed pantoprazole for acid reflux, and here he was in my office after five o’clock on a Thursday afternoon four months later with classic, frequent although not crescendo angina and a highly abnormal stress test.

He had had a hospital followup with the locum tenens doctor, a Transition of Care visit as we now call them. We have created a template to meet the Medicare criteria for the new transition of care codes 99495 and 99496. One of the items is “Pending results at discharge:”. In Alvion’s case the word after the colon was “None”.

I started Alvion on isosorbide mononitrate, a long acting nitroglycerin. He was already on a beta blocker, a statin and a blood thinner. I made sure he had more sublingual nitroglycerin and told him not to push himself and to call 911 if he had chest pain that didn’t go away after two nitroglycerins.

The next morning I called the cardiology office and happened to get to talk to the doctor who had read the nuclear images after the patient had already left the hospital. He took no responsibility for the confusion. All he had to say was “I thought the hospitalist would contact the patient in a case like this”.

“If he was on duty when the report came in”, I thought, adding to myself “and if he read through the whole thing, since you had already told him it was uninterpretable”.

1 Response to “A Failed Transition of Care”

  1. 1 meyati July 24, 2016 at 2:55 am

    So sad, and becoming so common. Somehow a patient must keep track of things, but that’s like asking us to become gourmet cooks or rocket scientists. There’s so much Mickey Mouse paperwork.

    The image company had misinformation for my oncology history. They did have my gender, DOB, and name correct. It was just a coincidence that the imaginary cancer site included the correct cancer site. I am the patient, I am invested in myself, I love myself, so after calling up and not getting results, I made an appointment with the manager. I explained the legal facts of life in my state. The reading radiologist now focuses on the cancer site in his search for reoccurance and secondary cancers.

    I was in a discussion the other day about the difficulty in a patient ordering labs and receiving lab results. We all agree it’s easier to have a veternarian test and treat a dog for thyroid problems. Dogs don’t have HIPPA restrictions, so it’s easier for everyone to get results-that was the opinion of the doctor. Me, I eneded upgoing to Urgent Care to get my TSH, when my doctor was on medical leave. My weight was all over the place, had boils, etc. and my annual TSH became due.

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Osler said “Listen to your patient, he is telling you the diagnosis”. Duvefelt says “Listen to your patient, he is telling you what kind of doctor he needs you to be”.


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