Problem List Problems

In Family Medicine it has been common to keep a “Problem List” in patients’ paper charts. Usually placed on the left hand side, on top of the Medication List, it has given doctors like me an instant thumbnail sketch before considering the specifics of each patient’s visit for that day.

A typical Problem List would include diagnoses like diabetes, hypertension, high cholesterol or rheumatoid arthritis. It would list prior surgeries, like gallbladder surgery, hysterectomy and appendectomy, and medication allergies. Many of us also would list important tests done, such as a patient’s last colonoscopy or cardiac catheterization and make note of their Family History.

Because Problem Lists are brief and the page usually has a fair amount of empty space, they can usually be digested in a quick glance, almost subconsciously and without effort.

In fifteen seconds or less I could prepare myself before seeing a colleague’s diabetic patient with abdominal pain, loss of appetite and loose bowels by checking that she had had her appendix out and a hysterectomy but never had agreed to a colonoscopy. I can also note that she is allergic to contrast dye and that her mother died from colon cancer at age 62.

The Problem List can usually be read as I walk down the hall to the exam room – that’s how quick it is to use. Because of its placement to the left in the chart, it can also be seen regardless of what page the chart is opened to on the right side.

My office notes tend to start with the presenting problem, and technically I don’t need to go into the items that are listed on the Problem List, as they are already so prominently displayed on the very first page of the patient’s chart. I may choose to do that anyway, after the presenting complaint. Incidentally, some insurance companies pay better if we spell out what we already registered semi-automatically by just glancing at the Problem List.

Occasionally I have worked with or taken over after Internal Medicine doctors. They do many things the way Family Practitioners do, but their use of Problem Lists is often different. Some of my internist colleagues leave the Problem List blank. Instead, they treat each patient visit as an independent event with no connection to the other pages in the medical record. They introduce the patient as if seen for the first time and begin every office note with an often lengthy summary, such as:

This 65-year old nonsmoking married white female with a past medical history of Type 2 Diabetes, contrast dye allergy, hysterectomy and appendectomy has a family history of colon cancer in her mother, who died at 62, yet the patient has previously declined screening. She presents today with…

As I look at Electronic Medical Records (EMR’s), which will be more or less required by law in this country in the next few years, I see a new type of Problem List, and it makes me sad. EMR’s tend to “populate” their Problem Lists automatically with every single diagnosis the physician makes. Important things like diabetes may drown among diagnoses of ordinary and self-limited things like influenza, colds, ankle sprains, ringworm and poison ivy – things that are unlikely to affect the future care of the patient. They would never be included in the original kind of Problem List unless a patient were to have those conditions often enough to be noteworthy.

One of the things I see happening in medicine today is that physicians are more and more documenting to serve the needs of others. Our own needs for speed and clinical efficiency are not driving the technology. Those who wish to count, evaluate and analyze what happens in the exam room seem to have more of their needs met by the technology we have available today.

Most electronic systems make it easy to document hoards of clinical data by just pointing and clicking, but they lack the ability to prioritize the data. Systems that don’t give clinicians the opportunity to distinguish between important and not-so-important data risk creating information overload and could cause the health care information system to clog up. Intelligent Problem Lists could help keep things in order.

1 Response to “Problem List Problems”

  1. 1 Happier Dr. May 14, 2010 at 5:38 pm


    Great post. I know this problem with problems all too well. I have used a transcription company, MD-IT, that has done a great job solving this problem with their patient-view. It has broken my transcripts down into little chunks so I can review just the important stuff before an exam.

    I think you’ll like it.

Leave a Reply

Fill in your details below or click an icon to log in: Logo

You are commenting using your account. Log Out /  Change )

Facebook photo

You are commenting using your Facebook account. Log Out /  Change )

Connecting to %s

Osler said “Listen to your patient, he is telling you the diagnosis”. Duvefelt says “Listen to your patient, he is telling you what kind of doctor he needs you to be”.


CONDITIONS, Chapter 1: An Old, New Diagnosis

Top 25 Doctor Blogs Award

Doctor Blogs

Enter your email address to subscribe to this blog and receive notifications of new posts by email.


contact @
Bookmark and Share
© A Country Doctor Writes, LLC 2008-2022 Unauthorized use and/or duplication of this material without express and written permission is strictly prohibited. Excerpts and links may be used, provided that full and clear credit is given.

%d bloggers like this: