A Country Doctor Writes:

Driving to work, I sometimes tune in the Canadian morning news on my car radio. It feels so comfortable to this old Swede to hear the weather forecast with temperatures measured in degrees Celsius – Anders Celsius was a professor of astronomy almost 300 years ago at Sweden’s Uppsala University, my Alma Mater.

Everyone’s memories are smattered with numbers that carry great significance; I once had a 40.2 degree fever (104 F), my bedroom temperature was 13 degrees (55 F) one January morning, and so on. Numbers you grow up with carry more emotional weight than ones you learned as an adult.

The Swedes and the French-Canadians have many similarities, not just the metric system. I feel very much at home with the way my older patients here on the border view health care. Just like the Swedes, they often question medical interventions, and they believe in their bodies’ ability to heal without the help of medicines and procedures. This is the classic view, dating back to Hippocrates’ writings, far from today’s notion that most processes in the human body are diseases that should be treated or regulated with blockbuster drugs. Many French-Canadian patients are relieved to hear that their infections can be managed without antibiotics, while more mainstream Americans often question why they can’t have a prescription “just in case”.

When I first moved to this country, I needed to polish my English. Finding the right balance between medical terminology and common words, sometimes learning the colloquialisms, took some work. In Maine, we use words like “spleeny” for being squeamish or less than heroic in medical situations, and “bunch” for any unknown tumors, lumps and bumps on the human body.

Here, on the Canadian border, my one year of High School French was nowhere near enough to understand conversations in the grocery store or the local diner. Even a more proficient French speaker would have had trouble understanding the local dialect. Some of the purely local “Valley French” words are also used in English here. People often come in, saying things in English like “every time I eat broccoli I get the flu”, which means broccoli gives them diarrhea. Many English words have made their way into Valley French, like “une appointment avec le docteur”; neither “appointment” nor “docteur” are proper Parisian word choices for saying that you have a doctor’s appointment.

On a typical day at my border clinic, which actually overlooks the river that separates our two countries, more than half my patients have French surnames. Many slip French words into our conversation. And often, when family members speak together in French, they throw English words in here and there. Some of my older patients feel more comfortable receiving all their instructions in French rather than in English.

I also feel the French-Canadian presence when I move around within the clinic or sometimes just lean too far back in my office chair, and my cell phone vibrates with a text message that announces that I am now connected to a Canadian cell phone tower, and roaming fees may apply.

This connectivity issue gets in the way of using my EMR on my little tablet computer during housecalls. We have to maintain parallel paper and computer records for our home bound patients, who live where there is no cellular internet connection.

In our little store, Canadian money is always welcome, but there are strict limits on how many eggs, how much meat and how many bottles of wine our neighbors can bring back across the river.

The Credit Union gladly exchanges Canadian money also, and the stores in much of Maine accept Canadian dollars.

Some of my patients cross over to Canada to shop for their medications. Prices are government regulated there and sometimes much lower than here. I and many other doctors in our state have a “border license”, which makes our prescriptions valid across the border. Prescribing for Canadian pharmacies requires some knowledge of the differences between what is available here and across the river. Some brand names are different, and some drugs are available only here while some only exist there.

Driving through town, I stop at a bilingual Stop/Arrêt sign before pulling out into the modest traffic. Minutes later, as I drive down the stretch of Route One we call “Moose Alley”, I slow down for a hesitant four legged jaywalker and then set the cruise control to 56 miles per hour. With the push of a button on my steering wheel, the dashboard display reads 90 km/h. That feels very familiar and comfortable.

My commute takes me through the dense pine forest and over the hills with their long vistas across to the mountain ranges of Canada and towards the south. There, almost two hundred miles away, are the specialists I have referred my patients to for thirty years, colleagues I know by first name and often speak with over the phone, but rarely see in person. That’s how far my patients have to travel to see a gastroenterologist or a vascular surgeon, or to have a PET scan, stress echo or a balloon angioplasty.

After the last stretch, on a snow covered back road, my little red 1936 farmhouse gradually appears in view. Seeing it, with its Swedish flag by the front door, you could think you were three thousand miles away in Sweden, in the village where my father was born, and his father and grandfather before him.

I sometimes ponder that this area looks a lot more like the Sweden I grew up in than the modern day Sweden I have visited in recent years. It also doesn’t look like the increasingly congested suburban America I first visited forty years ago, near where the Pilgrims landed south of Boston. Time somehow passed faster elsewhere than it did in these remote northern towns and villages where I live and work, on the very outskirts of America. My office is in the only town in this country where McDonald’s opened and later closed a restaurant due to a lack of customers. It is an environment with fewer distractions than most places, closer to nature and to the timeless essentials of life. It is a place where doctors shoulder big responsibilities but also get to feel a unique closeness to and appreciation of the patients who depend on them.

My uncle in Sweden got hit by lightning twice. He is a stubborn farmer, who twice was a little too late getting his tractor and plow off the field in a flash thunderstorm.

Today I saw Gordon Grass, the man who had surgery for his subclavian steal that I had diagnosed recently. One of his symptoms had been dizziness and multiple falls. Gordon’s blood pressure is now equal in both arms and his brain doesn’t have to share its blood supply with his left arm anymore. But he is still dizzy and lately he has had this strange, irregular clicking in his right ear. It is definitely not his pulse. I had seen him for this a week ago and as his right eardrum looked dull and his Weber and Rinne tuning fork tests were equivocal, I prescribed a nasal steroid spray and told him that would probably clear up his symptoms.

Today he was back.

“I’ve been reading online about acoustic neuromas, and I have all the symptoms”, he said.

“Don’t you know you can only have one rare condition and you’ve already had yours”, I sad with feigned seriousness. He smiled faintly. I repeated his tuning fork tests and did a whispered voice discrimination test. His eardrum still didn’t look quite normal.

At that moment, there was a ruckus in the hallway. I excused myself and left Gordon’s room. Autumn and the receptionist were wheeling a man I’d never seen before, about my own age, down the hall in a wheelchair. He was moaning and writhing in obvious pain.

I instantly remembered Winfield Smith, a patient I had almost twenty years ago. He arrived the same way, writhing in the waiting room wheelchair, and he had an arterial embolism in his leg. We shipped him to Cityside via ambulance and he was soon on the operating table under the care of the same vascular surgeon, then new to our area, who had just taken care of Gordon Grass across the hall.

“It’s my leg, it’s a clot, just like seven years ago”, the stranger in the hall groaned.

“What happened?” I asked as we wheeled him into an empty exam room. His right shoe and sock were already off.

“I was walking to the store and this pain just grabbed me in the thigh”, he said.

“The sheriff dropped him off”, Autumn said. “He flagged the cruiser down.“

I knelt down in front of him, just like I had done when Mr. Smith rolled in the same way twenty years ago, and checked the skin temperature of his right foot. He winced at my light touch. His foot was a little dusky in color and his skin was slightly cool. I couldn’t feel any pulses.

“Let me just get my Doppler”, I said and got my little hand held device from my office.

Same result with the Doppler – no distal pulses.

“Let’s call the ambulance. I’ll alert the hospital” I began. A few minutes later the crew wheeled him down the hall to their rig and I returned to Gordon and his ticking ear.

I told Gordon that it wasn’t likely that he had an acoustic neuroma, partly because of his exam findings and also (I guessed) because the MRA’s he had before his vascular surgery probably would have picked up a tumor. I said I wanted to make a referral to Dr. Ritz, the wise old ENT specialist who bailed me out with my bacterial parotitis case a while back.

“This ticking is driving me crazy”, Gordon said.

“We sometimes prescribe low dose Valium for ear noises, because of how intolerable they can be”, I explained.

“I’ll have some then”, he quipped.

The other day I ordered a CT scan with contrast on a patient with an apparent mass on his neck. I explained about the need to get a blood test to make sure his kidneys could handle the iodine contrast. Because our lab was closed, I had to print a requisition for him to bring to the hospital lab.

Printing a requisition from our EMR is a multi step process that involves leaving the “superbill” (I don’t know what’s so superior about it, but that’s a different topic), going to “chart”, clicking on “requisitions”, highlighting the “creatinine” I just ordered, selecting “in-house lab” even though the requisition is meant to bring to the hospital, selecting “ok”, then getting transported to another screen where I must again highlight “creatinine“, clicking “print”, getting to a pop up window that says “could not find a printer…”, clicking on the name of the only printer on the network I ever use (immediately to the left of my desk back in my office), clicking “ok” and walking down the hall to get the piece of paper, signing it by hand even though it says “electronically signed” and (finally) giving it to the patient.

The next day we got a fax from the x-Ray department with their premedication protocol for iodine allergic patients. I had missed the fact that my patient had an allergy to iodine.

I simply missed the fact that my patient had this allergy, and he didn’t catch my comment about “iodine contrast”. I should have asked more specifically about iodine allergy, and I should have made the detour from “superbill” to “medications” to “allergies” before going to “chart” to go through the steps of ordering the creatinine, but this time I didn’t.

My million dollar system, which doesn’t even have a spell checker, doesn’t know that a CT with contrast requires a creatinine and is contraindicated if the patient is allergic to iodine. It makes me follow a “workflow” that reminds me of my High School introduction, in the early seventies, to the early programming languages of the day (COBOL and Fortran, if I remember correctly) and my first Atari home computer. It is far removed from the $500 iPhone I carry on my belt.

In the days before our EMR, filling out a paper requisition took only a few seconds and gave me more time and mental space to chat with the patient about the test itself while I was completing the task. With the archaic workflows of my EMR, my attention is drawn away from the clinical scenario to the not-so-smart computer in the room.

What was supposed to make the practice of medicine safer and more efficient is, to date, only a gleam in the eye of software designers, politicians and clinic administrators. For those of us in the trenches, it is at least some of the time just a bunch of extra work with very uncertain benefits.