A Country Doctor Writes:

My senior colleague and former personal physician, Dr. Wilford Brown III, whom I have mentioned often in this weblog, appeared at the nurses station during my Saturday clinic.

He wanted to talk, and started walking toward my office, where I had just hung photographs of Sir William Osler, Uppsala University’s original anatomy building, Marcus Welby, the St Elsewhere crew, the lead actors from the British TV series “Doctor in the House”, and the M*A*S*H crew.

Sitting there against the backdrop of my other medical heroes and my alma mater, he told me he had been doing a lot of thinking. “My family has been bugging me to get done and, you know, during that staff meeting we had a couple of weeks ago about the quality indicators for the ACO and the EMR optimization, I thought to myself this is not medicine.”

He sat quiet for a few moments. Our eyes met and I frowned a little.

“I’d like to stop before my abilities fail me, I wouldn’t want to see my name on the front page of the newspaper for something I missed or didn’t do right.”

“How do I do this, I mean how much time…” his voice trailed.

“Well, we don’t have contracts, but the personnel policies say providers need to give three months notice”, I said. “But nobody has been held to that. How soon do you want to get done?”

“As soon as you think it’s all right.”

“You mean, the sooner the better?”

“Yes.”

“Do you want to write something, like a letter of resignation to the CEO?”

“Can you tell him?”

“I’ll tell him Monday morning.”

“Remember when I came here to be your patient and you asked me if I wanted to fill in a little? That was almost fifteen years ago…”

“I remember. It’s been a real pleasure to work with you.”

“Thanks”, he said, unceremoniously. “I’ll let you get back to seeing patients.”

He stood up. I was still sitting down, in my own thoughts about our years together. For a brief moment his face was right next to Sir Willam Osler’s face, and it was as if both men were looking down at me where I was sitting, feeling just a little bit lost.

(Three posts about Dr. Brown, all from 2008, are “The Doctor’s Doctor”, “My Senior Colleague” and “A Concurring Second Opinion”.)

In Emergency Room vernacular, a G.O.M.E.R. is someone whose frequent visits are unwelcome, often an elderly and noncommunicative patients who is sent or dropped off with vague complaints not easily remedied in the ER. The acronym stands for “Get Out of My ER”, and it comes from Samuel Shem’s novel “House of God”.

In my line of work, we have what I think of as G.O.M.O. patients. I don’t know if anybody else uses the term, but in my mind it means “Get Out of My Office”, specifically “and to the ER instead”.

The other day I was called to the lab to see an elderly looking main, who turned out to be my own age (that gave me pause, and maybe I need to do some introspection here…), who looked a little peaked as two phlebotomists were trying to coax him into the phlebotomy chair and off his feet.

“He feels lightheaded”, I was told.

“Are you fasting this morning?” I asked.

“Yes”, he answered after he landed in the chair.

“Are you a diabetic?” I continued.

“Yes”, he said.

“Let’s get a finger stick blood sugar”, I said. It was 188.

I grabbed a blood pressure cuff. His pulse was 80, and so was his blood pressure. His oxygen saturation was 96%.

“Are you having any chest pain?” I asked.

“No.”

“Are you short of breath?”

“A little.”

“Did you eat okay yesterday?”

“No.”

“Why not?”

“I didn’t feel good.”

I thought of my blog post “Twenty Questions” as I continued my interrogation.

“In what way did you not feel good?”

Finally, he uttered two dozen words at once:

“I did some yard work yesterday morning and when I came back inside I felt really weak and nauseous so I didn’t eat all day.”

“Did you have any chest pain then?”

“No.”

“Did you have any diarrhea or vomiting?”

“No.”

By that time it was clear this man was a G.O.M.O. that needed to go to the ER by ambulance. His EKG was normal, his blood pressure remained low at 80/60 and by the time the EMTs rolled him out of the lab on a stretcher, I had called the ER and we had faxed his medical history to Cityside.

Sometimes all we do is triage, I thought to myself as I sat down at my desk with the M*A*S*H* poster in front of me.

Four and a half years ago I read an editorial in JAMA, the Journal of the American Medical Association, that etched a short phrase into my memory. These five words seemed so profound and poignant that I really think they almost define primary care medicine today, perhaps with the alliterative addition of the word “teach”.

Dr. Abigail Zuger wrote of how the computer had changed the dynamic in the exam room and of the communication skills physicians now need to master:

“The physician will know the highly technical vocabulary of relevant research agendas well enough to encourage patients to get involved. The physician will also keep up with popular culture, tracking popular direct-to-patient communications and incorporating them into the clinical dialogue. In addition, and most importantly, the physician will have virtuoso data entry and retrieval skills, with an ability to talk, think, listen, and type at the same time rivaling that of court reporters, simultaneous interpreters, and journalists on deadline. The physician will do all of this efficiently and effectively through dozens of clinical encounters a day, each one couched in a slightly different vernacular.”

We’ve come a long way since Sir William Osler advised “Look wise, say nothing and grunt”. In his day, arriving at the right diagnosis was the most important task of a physician. Treatment options were usually limited. Today, even the most mundane diagnosis has myriads of treatment options. And in spite of all the advances of medicine, today’s false prophets and practitioners promote the medical equivalents of “alternative truths”. This is where the “teach” comes in. In rural medicine in particular, the village doctor may be the most learned person for miles around and we do need to promote scientific common sense to our patients and our communities.

Back to Dr Zuger’s quote:

I love the comparison of a physician’s work with court reporters, interpreters and journalists on a deadline. Our need for accuracy is obvious, and an interpreter truly needs to be familiar with both languages; even before I moved to this country I could spot the translation errors in the subtitles of American movies on Swedish television. You probably have to spend some time here to know that a six pack is a quantity of beer, and that half and half is a coffee whitener made up of half milk and half cream. Similarly, we have to be familiar with the worlds and cultures our patients live in. And the time pressures of primary care are obvious.

The ability to listen at the same time as we talk or think about what we want to say is essential if we want to be patient centered. We need to be exquisitely sensitive to our patients’ verbal and nonverbal communication if we are going to be any help to them.

And, as far as the typing goes, I actually do better on the iPad’s virtual keyboard with autocorrect than on a conventional keyboard, especially one with great “travel” of the keys and manual spellchecking (in my case type-checking; my spelling is fine). Then, of course, there is Dragon, Siri, and on my mini, the ultimate two-thumb typing.

And just like Dr. Zuger suggests in her editorial, the iPad allows me to pull up next to my patient so we can both see the reports, lab tests and the evolving office note that we, in many ways, create together.

I don’t regularly make any New Year’s resolutions, but this year I am tossing around a couple of ideas. One reason is that I have so many things going on that I need to be clever about how I use my time.

I work four days a week at my regular clinic and I also work two long days at a clinic in far northern Maine. In addition, there are many farm chores, this blog and three book projects I am working on, or at least pondering.

So here is a first draft of A Country Doctor’s New Year’s Resolutions:

1) I will more systematically listen to Audio Digest and other Continuing Medical Education talks while I drive up North and back. Halfway through the Family Medicine Review, I am noticing how I have adjusted my practice in many small ways to newer information.

2) I will be more diligent about scanning The New England Journal of Medicine on my iPad every Wednesday night. I’m usually on call that night, so it will be easy to remember this resolution.

3) In my Northern clinic, where routine prescriptions are filled by the providers, I will save myself up to an hour a week by refilling routine, non-controlled medications for a whole year and relying on the other existing systems for making sure patients don’t get “lost to followup”. I learned this from Christine Sinsky’s work many years ago, but because my Southern clinic has standing orders for routine prescription renewals, I haven’t had to worry about it so much.

4) In both clinics I will invest a little more time polishing my EMR templates in order to speed up and beef up my documentation. I will also continue to ponder how I can insert a visit snapshot near the top of each progress note so I can get the gist of it without scrolling down to the bottom when rereading it at the next, follow up visit.

5) I will more consistently insert a comment for myself with each lab test I order that requires some action on my part when it comes back, like “calculate ten year cardiovascular risk” after a lipid profile, or “increase lisinopril to 20 mg if labs ok” for a creatinine or chemistry profile.

6) I will work with the EMR coordinators on making the “lab letter” work better in both clinics, and I will make more consistent use of the web portal and smartphone messaging functionality down South in order to communicate results better to patients and also free up my medical assistants’ time (now calling many patients back with normal results) as well as my own.

7) I will firm up my morning huddle up North, where it is designed to do so many things, like catching unsuspecting patients for overdue immunizations, that the basic purpose of the visit could get lost, like “do we have the MRI and consultant report yet?”

8) I will more consistently do all action items with the patient in the room, even if some aspect of the documentation needs to happen later because of time constraints. I’m already at 90% here, but if I tell a patient, “let’s get an MRI of your shoulder”, I will always order it right then and there, so the care can keep moving along, even if I need to polish my note that night or the next day.

9) I need to think more about how I can change the insane EMR convention of making me the first one to lay eyes on incoming results and reports. In every other type of organization, information is sorted, prioritized and sometimes even condensed before it gets to the decision makers. But in medicine, providers see patients all day long without hardly even a bathroom break, while all kinds of important information piles up in their electronic inboxes. Then, when everybody else has gone home, we finally get to the abnormal results that would have taken thirty seconds to handle if someone had interrupted us with them, but often now can turn into a logistical nightmare.

10) This may not sound like a resolution to work smarter, but I will be more cognizant of the influence I have over the people I work with. As my wife once pointed out to me (see my New Year’s post 2012), I sometimes treat family and coworkers less well than I treat my patients. I can and should spread good will and consolation outside the exam room, too.