One Disease With Many Names: Which One You Use Makes a Difference in the PA Process

Acetylcysteine is an old drug with two major uses. Orally it can lessen liver toxicity from acetaminophen (paracetamol) overdose. Inhaled, it is a powerful mucolytic (loosens phlegm for people with lung disease).

I have a patient with severe lung disease who is on oxygen 24/7. She had been using high doses of guaifenesin, but still couldn’t raise her phlegm. I haven’t used it in many years but remembered from the early days of my career that acetylcysteine is a powerful mucolytic.

It’s used in the hospital more often than in outpatient care. So I called the patient’s pharmacy and they don’t have it in stock, but they can get it and my insurance would require a prior authorization. So I sent in a prior auth request with the diagnosis of chronic respiratory failure with hypoxemia. My application was denied. It said that the diagnosis I gave them was not a qualifying diagnosis. They were kind enough to reference a website I could go to to see what might qualify. So I did. There, I saw that emphysema qualifies. Well, darn it, She has had a CAT scan of her lungs showing severe emphysema, but in my book respiratory failure with low oxygen is a more severe diagnosis than emphysema. This is one instance where I sort of wish that AI would be used. The insurance companies deny requests because there’s no common sense in the process. They have check boxes. Emphysema would be a check and respiratory failure with low oxygen would not be a check.

So I appealed the denial and we will see what happens.

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Osler said “Listen to your patient, he is telling you the diagnosis”. Duvefelt says “Listen to your patient, he is telling you what kind of doctor he needs you to be”.

 

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